Strengthen your People Skills

Course Description

Strong people skills are critical for professionals who coordinate services, manage expectations, and work across diverse teams and stakeholders. This three-part, live workshop focuses on the practical interpersonal skills needed to lead with confidence, communicate clearly, and build trust in day-to-day operations.

Through applied discussion and real workplace scenarios, participants will strengthen communication skills, improve emotional intelligence, and learn effective approaches to conflict and difficult conversations. The course emphasizes professionalism, clarity, and relationship-building with colleagues, contractors, tenants, and internal stakeholders.

By the end of the program, participants will be better equipped to navigate complex interactions, reduce friction, and create more productive, respectful working relationships that support both operational effectiveness and long-term success.

What You Will Learn

• Identify your communication style and adapt it for different audiences

• Communicate clearly and calmly in high-pressure or emotionally charged situations

• Build trust and credibility through active listening and professionalism

• Navigate difficult conversations and interpersonal conflict with confidence

• Apply practical tools to strengthen collaboration and working relationships

Target Audience

Designed for FM and AM professionals at any level who manage teams, contractors, tenants, or stakeholders and want to strengthen interpersonal and communication skills.

Suitable for:

• Facility Coordinators

• Supervisors

• Property Managers

• Team Leads

• Comparable operational or leadership roles

Format

• Three live, instructor-led online sessions

• Interactive discussion and practical exercises

• Real-world scenarios relevant to facility and asset management contexts