Cappuccino Hour: Key Ingredients to be a Successful FM

Success in modern facilities management requires more than technical knowledge. Today’s FM professionals balance operations, communication, leadership, adaptability, and strategic thinking in increasingly complex environments.

Join panelists Ian A. Rogers and Janet Cooper for a practical conversation about the skills, habits, and mindset that help facilities professionals build strong careers, make confident decisions, and remain resilient in a constantly evolving industry.

Participants will explore:

• How technical expertise and soft skills work together in modern FM

• Why adaptability and continuous learning matter more than ever

• Habits that support strong decision-making and accountability

• How communication and collaboration improve operational outcomes

• Practical ways to build confidence, capability, and long-term resilience

Panelists

Ian A. Rogers

Director, National Facilities

Janet Cooper

Strategic Initiatives / CapEx Project Manager